Terms of service.

By engaging with Sleep etc., you agree to the following terms. These apply to all paid and free services including sleep support packages, tutoring sessions, and wellbeing rescue calls.

Sleep Support Packages

Bookings & Consultations

Sleep consultations must be booked using the private link sent after you submit your Sleep Questionnaire and Sleep Diary.

Forms must be submitted at least 48 hours before your scheduled session to allow for thorough preparation.

If forms are not submitted in time, your consultation may be rescheduled at the discretion of Sleep etc.

Cancellations & Rescheduling

You may reschedule your consultation up to 24 hours in advance via your booking link or by emailing rhian@sleepetc.org.

Cancellations made with less than 24 hours’ notice are non-refundable and may not be rebooked.

No-shows will be considered as a completed session.

Follow-Up Support

If your package includes post-consultation support, it must be used within 14 days of your consultation unless otherwise agreed in writing.

Support is provided via email, voice notes, or WhatsApp, as outlined in your package details.

Forms & Preparation

It is the client’s responsibility to ensure all intake forms are completed accurately and submitted on time.

Delayed or missing forms may impact the quality of your session and your eligibility for rescheduling.

Tutoring Services

Cancellations & Rescheduling

Tutoring sessions can be rescheduled with at least 24 hours’ notice.

Missed or cancelled sessions with less than 24 hours' notice are non-refundable unless due to emergency.

Late arrivals of more than 15 minutes may result in a shortened or forfeited session.

Preparation & Expectations

Please ensure your child is prepared for sessions (materials ready, workspace set up).

Feedback will be provided after sessions on request.

Free 15-Minute Wellbeing Rescue Calls

These are non-clinical support sessions for anyone in need of a short wellbeing check-in or emotional support.

Calls are confidential and supportive, but not therapy or a substitute for professional mental health care.

You may only book one rescue call every 4 weeks unless otherwise agreed.

If you cannot attend, please cancel in advance to free the slot for someone else.

Sleep etc. reserves the right to decline a call if inappropriate use is suspected.

Disclaimer

Sleep etc. provides education and support, not medical, psychological, or clinical advice.

Always consult a healthcare professional if you are concerned about your child's development, wellbeing, or safety.

Results vary by child and family circumstances. No specific outcomes are guaranteed.

Kindness & Ethics Policy

Sleep etc. is a compassionate, judgement-free space. I am committed to offering respectful, inclusive, and empathetic support for all clients. Discriminatory or abusive behaviour will not be tolerated.

Contact

If you have questions or need to make changes to your booking, email: sleepetc.solutions@gmail.com